FAQ
When do boxes ship?
Since many of our boxes have to travel long distances we mostly ship on Monday and Tuesday. Delivery service is no reliable over the weekend and we don't want your precious cargo to be stranded somewhere. If you make an order on a Wednesday and are further than a 2 day delivery your order won't be packed or shipped until the following Monday. Thanks for understanding out process! For more information see out Shipping Page.
Why are so many products out of stock?
We're not a feedlot! It's a very tricky business keeping products in stock and meeting demand. We are a family owned operation and do everything with care. We also truly embrace the Nose to Tail way of life and utilize every single piece of the animal, including the bones. When we break down a steer, for example, we need to sell each of the cuts or else we'd stockpile a bunch of one thing or another. It's not good for respecting the animal nor is it good business to waste.
Why is there a shipping charge of $999?
The minimum for a custom box is $110. If you don't meet this minimum you'l notice a shipping charge of $999. We are limited by our sales website technology and can't restrict smaller boxes in any other way, unfortunately. Please know this charge will reduce to $15 once you hit $110 and it will be FREE once you reach $200.
Please do us a favor and make your small boxes over 10lbs (even if it's worth $110) and your large boxes over 20lbs (even if it's over $200). This helps boxes ship better with insulation and ice, and also helps us stay in business by making shipping more affordable.
How do Custom Boxes work?
You can create your own box from individual products here. Our featured boxes are a better deal, but if you can't find exactly what you want these are a great option and are still a great price considering our premium product.
The minimum for a custom box is $110. If you don't meet this minimum you'l notice a shipping charge of $999. We are limited by our sales website technology and can't restrict smaller boxes in any other way, unfortunately. Please know this charge will reduce to $15 once you hit $110 and it will be FREE once you reach $200.
Please do us a favor and make your small boxes over 10lbs (even if it's worth $110) and your large boxes over 20lbs (even if it's over $200). This helps boxes ship better with insulation and ice, and also helps us stay in business by making shipping more affordable.